Device questions

Auto-CPAPs are machines that automatically adjust your pressure throughout the night to ensure that at all times you are receiving the exact pressure necessary to keep your airway open. A standard CPAP will not adjust with these changing needs as the pressure is pre-set. If you are unsure whether or not an auto CPAP is correct for your therapy, please give us a call and we will be happy to help you choose the best machine for your needs.

Most first time CPAP users experience this sensation. It normally takes 1 to 2 weeks for you to adjust to the pressure. If you still feel your pressure is too high, you can contact us if adjustments need to be made. Patience is extremely important while you adjust to your pressure.

Heated or Passover humidification can definitely increase your comfort. Humidification adds moisture to the air being blown into your airway, and without it, many patients find that they have significant drying out of their nostrils, mouths, and throats. Studies have shown that because patients' comfort levels are increased when humidification is added to therapy, their compliance with the therapy is also greatly increased as well. If you are purchasing your first CPAP or do not normally use humidification, we strongly recommend adding a humidifier to your machine.

Most of our CPAP machines are warranted for two years. We are happy to handle any problems that arise and will gladly contact the manufacturer for you. Turnaround time for a repair can be as long as 2-3 weeks. Fourteen-day rental machines are available to help you while the manufacturer of your machine is attempting repair or replacement.

Masks questions

All CPAP masks and CPAP tubing are made to a standard size.

This is a tough question, because it truly varies on an individual basis.

There are traditional nasal masks (by far, the most popular with CPAP users), alternative nasal masks, full face masks (for those patients who have problems with mouth breathing or leaking from the mouth), nasal interface systems (such as nasal pillows systems). Each of these masks has benefits and drawbacks, and may work for some and not for others. For the best possible choice, stick with what has worked in the past. If you do well with nasal CPAP masks, stick with them. If this is your first mask purchase or you are unhappy with your current mask type, please give us a call and we will be happy to give you suggestions based on your individual therapy needs.

Mask leakage can be caused by a variety of issues. With your machine running, pull your CPAP mask away from your face so that the seal can be properly inflated. Then gently set the CPAP mask back into place. Another common problem is having your CPAP mask too tight. Try loosening the head straps to allow proper inflation of the seal. A misconception with many CPAP users is that a CPAP mask should be leak free 100% of the time. All CPAP masks will leak from time to time. Eventually you will need to readjust your mask if a leak occurs. Purchasing a different type of CPAP mask may not always solve your leakage problem. Always allow yourself ample time to adjust to the CPAP mask. If you continue to have problems, give our CPAP experts a call for alternative solutions.

This is a common problem with new CPAP users. Once your body adjusts to having a CPAP mask on your face while you sleep, this will become less of a problem.

Other questions

Return policies with medical equipment companies can be very strict due to guidelines and prevention of cross contamination during Coronavirus (Covid19). Therefore, all sales are final.

Any product that has been opened cannot be returned for a refund. If you have any hesitation with your order please contact our experts to assist you.

A special note about masks and machines:

Mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Check with us to be sure!

As this is medical equipment of a very personal nature, all machines to include CPAP, APAP, BiPAP and Humidifiers, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not. CPAP and BIPAP warranty decisions for repair or replacement are made solely by the manufacturer.

Machines (CPAP, APAP and BiPAP) which are experiencing functional issues and are no longer under manufacturer warranty MAY be repaired by the manufacturer. This policy varies by manufacturer. A Diagnostic Fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer).

For home cleaning, mix one part soap and three parts warm water. Allow tubing and mask parts to soak for a few minutes. Rinse clean and allow to air dry.

Many CPAP and BiPAP users don't realize that most of the supplies associated with sleep therapy are designed to be disposable. Masks, tubing, filters, and headgear are not designed to last extreme amounts of time, and using them past their recommended life span can actually jeopardize your CPAP therapy. Delicate silicone mask cushions can develop leaks, clogged filters can allow dust and pollen to be delivered into your airway, and over-stretched headgear can require extreme tightening, causing pressure point pain.